Tourism Council WA worked with FineHaus to identify new service opportunities and develop a new membership model to strengthen the value proposition for membership across our diverse member community.

FineHaus’ approach was rigorous, informed by data-driven member insights and highly practical. The result is a streamlined model that delivers strong value to tourism operators and organisations reliant on a vibrant tourism economy.


Evan Hall, CEO Tourism Council WA

Connie, Katie and the FineHaus team have done an outstanding job since taking on association and conference management for our organisation. They have understood us and our vision and worked with us to move our association forward. FineHaus have certainly delivered in all areas!  From revamping our membership management system to upgrading our website, providing precision and timeliness in managing financial processes and our very successful recent national conference.  Their expertise, innovation and professional support have been exemplary. We are confident that with FineHaus assisting our association, we will not only achieve our strategic aims – but far exceed them. Thank you – we could not have done it without you!

Deirdre Widdall, National President Australasian Rehabilitation Nurses’ Association National Committee

Nicki and Connie from FineHaus worked with the Asset Management Council over an eight month period to review the membership model currently used by the Council in an effort to enhance value for membership, increase utilisation of services and increase membership reach. The work undertaken by FineHaus was comprehensive and robust, providing confidence that the new membership model to be implemented will succeed.



Dr Anne Gibbs, Chief Executive Officer Asset Management Council

“It’s one thing to have a vision, but executing it and doing so to the highest standards requires experience, talent and dedication. FineHaus has brought all of these qualities to the table and more in helping ALTA grow from a casual meetup over drinks into a beacon of innovation and community on the global legal technology landscape. Beyond consistently providing the organisational capabilities to drive the association forward on a daily basis, FineHaus has delivered services at every level of event organisation from planning all the way to operations, giving members peace of mind.

Our inaugural annual conference, ALTACON was the biggest challenge we had taken on as an association, and with FineHaus’ help every step of the way, it was a smashing success beyond all of our highest hopes.”

Stevie Ghiassi, Founding Chair Australian Legal Technology Association & CEO, Legaler

From dreamy concept to the nitty gritty details of delivery, FineHaus were committed to ensuring that ALTACON was a success. Nicki and Connie were able to remain simultaneously focused on the goal, the members and the financial outcome to ensure that everything from speakers to sponsorship, food, fun and fellowship – nothing was forgotten, no stone unturned, and no issue too big for them to tackle. As directors, we were able to hand over the management to this most excellent team who did not fail to deliver. Any association would be lucky to have them as part of the team.


Jodie Baker, Chair Australian Legal Technology Association and CEO, Xakia Technologies

Warrick McLean

Working together as a virtual management team and in collaboration with the ALPMA Board and volunteers, Nicki and Connie drove impressive growth at ALPMA, achieving significant increases in membership and sponsorship, while transforming ALPMA’s online presence, streamlining its operations and significantly increasing the financial performance and profile of ALPMA’s flagship event, the ALPMA Summit.

They bring infectious passion and enthusiasm to everything they do. I can’t recommend them highly enough.



Warrick McLean, Past President Australasian Legal Practice Management Association (ALPMA) & CEO, Coleman Greig Lawyers

Having spent 8 years fully immersed in the day to day activities of growing and building a membership based state peak body, I was finding it hard to ‘see the wood for the trees’.  I was lucky to meet Connie  and Nicki at AusAE’s ACE Conference.  Both women had been high achievers in a membership based associations with hands on ‘real’ experience of the things I was grappling with.  Their pragmatic approach to unzipping the ‘organisational intel’ I had in my head and organising my thoughts into an implementable plan to reshape the way I worked whilst continuing the growth and reputation of my organisation was an experience I recommend to anyone. In just two days,  Nicki and Connie helped me shape the organisation’s strategic aims into an operational plan and budget to support implementation of the Board’s strategic direction together with a resourcing strategy and budget  that would make it possible for me to redirect my efforts towards higher level strategy outcomes. I commend FineHaus to any business executive seeking to navigate their way forward and grow their brand, reputation and credibility to truly ‘live their vision’.

Tracey Watters CEO, Palliative Care SA

Strategic planning is inherently challenging for an alliance of organisations such as ours, each with its own set of priorities – a challenge Nicki Hauser readily accepted. She took the time to understand the core purpose of our organisation and then through phone interviews canvassed perspectives across the range of disparate stakeholders in our network to develop and deliver a highly productive strategic planning session. Her preparation was invaluable, and we appreciated her steady hand as Nicki guided our board of directors in determining Western Alliance’s priorities for the next 3–5 years as well as articulating an implementation plan for achieving them.

Nicki and FineHaus come highly recommended, and I sincerely congratulate and commend them for the depth of expertise and professionalism afforded to this assignment.

Dr Renée Otmar, Executive Officer Western Alliance Academic Health Science Centre

Karen Lee, IPEd

The Institute of Professional Editors recently engaged FineHaus Management to facilitate its strategic planning process. Nicki Hauser was a dynamic and engaging facilitator, along with Connie Finestone, whose expertise in governance and organisational processes helped us to focus on the task at hand.

Strategic planning is one of the most important processes for an organisation to undertake. We were fortunate to have facilitators who guided us skilfully through what can be a challenging and often time-fraught process. They achieved this with the right balance of professionalism and humour.  At the end of the session, it was noticeable how engaged and cohesive we had become as an organisation.

We would not hesitate to work with Nicki and Connie again and highly recommend them to any organisation about to undertake this journey. We could not think of better navigators.


Karen Lee, CEO Institute of Professional Editors

FineHaus was paramount to the successful development and launch of the new Tonkin Legal web site.

Nicki Hauser’s project management skills and ability to dissect complicated concepts and write relevant and interesting content are superb.

We would never have achieved this outstanding result without Nicki’s talent and tenacity.




Kerrie Billings, Practice Manager Tonkin Legal