Expert help to select the right membership management system and ensure its successful implementation

Many membership associations are dependent on membership management plaforms and systems that are dated, hard-to-use, require significant manual effort or external consultants or lack the capability to support their plans for the future.

But changing systems is a major operational risk and a significant investment of time, money and effort. Many associations do not have the skills,  experience or available resources to successfully manage this kind of project in-house.

That’s where we can help.

Our approach

Let’s be clear from the start – we are not IT people (thank goodness!). What we bring to the table is a deep understanding of membership association operations, broad experience with a range of membership management systems, excellent relationships with the leading vendors and our project management expertise.

We can manage some or all of the whole process on your behalf, working collaboratively and as a part of your team, on-site and remotely as required.

We develop the project plan with a clear set of milestones, the project budget and lead your project team. We report progress regularly, flagging and resolving issues as they arise.

We engage with internal stakeholders to understand your operations,  membership management and reporting processes and systems and develop clear business requirements specifications.

We represent the your best interests and requirements in discussions with external vendors and guide the selection and contract negotiation process.

We tightly manage the system development and implementation project, working closely with the chosen vendor. We contribute to the development of functional and technical specifications from your perspective and review these to ensure they meet business needs.

We work with your team to conduct rigorous testing before going live and ensure your staff are fully trained and supported with comprehensive user documentation.

We oversee the go-live process and plan for all contingencies.

We conduct a post-implementation review and work with you to develop a roadmap for future enhancements.


Want help to change systems?

If you would like to learn more about our approach to membership management platform selection, implementation and migration projects contact Nicki Hauser today!

“Working together as a virtual management team …Nicki and Connie drove impressive growth at ALPMA, achieving significant increases in membership and sponsorship, while transforming ALPMA’s online presence, streamlining its operations and significantly increasing the financial performance and profile of ALPMA’s flagship event, the ALPMA Summit. 

They bring infectious passion and enthusiasm to everything they do. I can’t recommend them highly enough.”

Warrick McLean, Past President, Australasian Legal Practice Management Association


Strategic planning is one of the most important processes for an organisation to undertake. We were fortunate to have FineHaus as facilitators to guide us skilfully through what can be a challenging and often time-fraught process.

We would not hesitate to work with Nicki and Connie again and highly recommend them to any organisation about to undertake this journey. We could not think of better navigators.”

Karen Lee, CEO, Institute of Professional Editors


From dreamy concept to the nitty gritty details of delivery, Finehaus were committed to ensuring that ALTACON was a success. Nicki and Conniewere able to remain simultaneously focused on the goal, the members and the financial outcome to ensure that everything from speakers to sponsorship, food, fun and fellowship – nothing was forgotten, no stone unturned, and no issue too big for them to tackle.

Any association would be lucky to have them as part of the team. 

Jodie Baker, Chair, Australian Legal Technology Association


Nicki and Connie from FineHaus worked with the Asset Management Council over an eight month period to review the membership model currently used by the Council in an effort to enhance value for membership, increase utilisation of services and increase membership reach. The work undertaken by FineHaus was comprehensive and robust, providing confidence that the new membership model to be implemented will succeed.

Dr Anne Gibbs, CEO, Asset Management Council