We engaged FineHaus to help us put some meat on the bones following our strategy development work. We knew we needed a comprehensive review of our member and marketing activities and some informed suggestions for the activities we needed to put in place. Nicki and her team at FineHaus did an excellent job with interviews with stakeholders, and review of existing systems and documents to produce a high quality, professional report for the Board members to work through.

We now have a clear sense of what to do next and have already made some decisions about resourcing to achieve our strategic and tactical goals. Thanks Nicki, Michelle and all at FineHaus for this wonderful work!


Maree Stuart, President Australian Organisation for Quality

Nicki, Connie and the FineHaus team have worked with Occupational Therapy Australia across a range of projects including reviewing our Membership Models and the development of a Sponsorship Strategy. FineHaus provide detailed potential scenarios and accompanied modelling all backed up by thorough research and of course their unparalleled insights across the associations sector.

Not only are Nicki and the team fabulous at what they do, they have a good time doing it. FineHaus make a real effort to get to know your team, your organisational values and your culture and in doing so provide you with a tangible, actionable way forward.



Samantha Hunter, CEO Occupational Therapy Australia

“The Master Locksmiths Association recently implemented the Membes CRM platform. It was certainly a difficult project…but it was a necessary project as the Association needs to be able to gather more data on our Members so we can better assist them.

I would like to acknowledge the support provided by Amanda Mehegan from FineHaus. Amanda was brilliant, and without her assistance we would still be going round in circles. Her ability to work through the issues and come up with solutions gave my team a lot of confidence.  I highly recommend anyone looking at Membes consider using Amanda to assist with the implementation.”



Peter Johnson, CEO Master Locksmiths Association of Australasia

The guiding hand of the team at FineHaus was an invaluable resource for AICM has we embarked on the journey of selecting and implementing of a new association management system (AMS).  FineHaus provided fit for purpose advice, co-ordination and management of the project, carefully considering our specific dynamics and requirements.

We had a hard deadline to implement the system and a tight timeframe in which to get everything done. FineHaus helped us stay focused and ensured that all factors were considered, all issues addressed, and the full capability of the chosen product (Membes) was leveraged. The result is a new AMS system and website, delivered on schedule, that has delighted our members and introduced significant new efficiencies in how we operate as an organisation.


Nick Pilavidis, CEO Australian Institute of Credit Management

FineHaus brought to our research project, a unique combination of member research experience, adaptability and a deep, hands-on understanding of what makes membership associations tick. The results were insightful! We are using their practical recommendations and the rich member data to support our membership engagement strategy and drive member value.



Matt Kealley, Membership Engagement & Innovation CANEGROWERS

“FineHaus went above and beyond in supporting our volunteer association move onto a new, responsive platform that supports our strategic marketing plans. Staff were fearless and innovative in developing the new platform that will transform not just our website but also our member interactions and lead to a more connected member experience. Thanks again all and we think the new AVETRA site looks great!” 



Dr Lizzie Knight, Secretary AVETRA

Tourism Council WA worked with FineHaus to identify new service opportunities and develop a new membership model to strengthen the value proposition for membership across our diverse member community.

FineHaus’ approach was rigorous, informed by data-driven member insights and highly practical. The result is a streamlined model that delivers strong value to tourism operators and organisations reliant on a vibrant tourism economy.


Evan Hall, CEO Tourism Council WA

Connie, Katie and the FineHaus team have done an outstanding job since taking on association and conference management for our organisation. They have understood us and our vision and worked with us to move our association forward. FineHaus have certainly delivered in all areas!  From revamping our membership management system to upgrading our website, providing precision and timeliness in managing financial processes and our very successful recent national conference.  Their expertise, innovation and professional support have been exemplary. We are confident that with FineHaus assisting our association, we will not only achieve our strategic aims – but far exceed them. Thank you – we could not have done it without you!

Deirdre Widdall, National President Australasian Rehabilitation Nurses’ Association National Committee

Nicki and Connie from FineHaus worked with the Asset Management Council over an eight month period to review the membership model currently used by the Council in an effort to enhance value for membership, increase utilisation of services and increase membership reach. The work undertaken by FineHaus was comprehensive and robust, providing confidence that the new membership model to be implemented will succeed.



Dr Anne Gibbs, Chief Executive Officer Asset Management Council

Having spent 8 years fully immersed in the day to day activities of growing and building a membership based state peak body, I was finding it hard to ‘see the wood for the trees’.  I was lucky to meet Connie  and Nicki at AusAE’s ACE Conference.  Both women had been high achievers in a membership based associations with hands on ‘real’ experience of the things I was grappling with.  Their pragmatic approach to unzipping the ‘organisational intel’ I had in my head and organising my thoughts into an implementable plan to reshape the way I worked whilst continuing the growth and reputation of my organisation was an experience I recommend to anyone. In just two days,  Nicki and Connie helped me shape the organisation’s strategic aims into an operational plan and budget to support implementation of the Board’s strategic direction together with a resourcing strategy and budget  that would make it possible for me to redirect my efforts towards higher level strategy outcomes. I commend FineHaus to any business executive seeking to navigate their way forward and grow their brand, reputation and credibility to truly ‘live their vision’.

Tracey Watters CEO, Palliative Care SA