Another action packed Australasian Society for Association Executives (AuSAE) ACE Conference drew to a close in sunny Brisbane yesterday, living up to its promise to help members ‘uphold traditions and create the future’. The hands-down highlight of ACE for me was the keynote speaker Gus Balbontin, who exploded on stage, delivering an energetic, inspiring key […]
What makes your members satisfied – and just how satisfied are they?
How to measure member satisfaction and engagement at your association By definition, membership associations exist to serve their members – so ensuring your members are satisfied and engaged is a key strategic priority for every association. It seems obvious that, in order to deliver on this strategic priority, you need to know how just how […]
The intersection of strategy, culture and behaviour
3 Key Lessons from the 2017 ALPMA Summit Last week, Connie and I worked at the 2017 ALPMA Summit ‘Sailing the 4Cs’, the largest legal management conference and trade exhibition in the Southern Hemisphere and the culmination of many months of hard slog by a dedicated team. This year’s Summit focused on how to build […]
10 Excellent Association Governance Resources
There are some excellent online resources available to help membership associations understand their governance obligations that we thought were well worth sharing Not-For-Profit Law has put together an excellent list of resources for community not-for-profits. In the list below, we have picked out eight that we thought were particularly applicable for membership associations, and added in […]
4 strategies to manage high conflict personalities at work
People with ‘high conflict personalities’ exist in many associations. In this post, guest blogger, Sarah Somerset from Worklogic, shares four key strategies to help you best manage high conflict personalities at work. Do you work with someone who: Aggressively blames others when problems occur? Abuses people and makes unreasonable demands? Lies or exaggerates to get […]
Anti-bullying culture: be clear about what is expected of your board members
In this post our guest blogger, Jodie Fox from Worklogic, provides sound advice about creating an anti-bullying culture at board level. A recent decision of the Fair Work Commission is a timely reminder to revise organisational policies and procedures so that they clearly identify the behavioural standards expected of board members. The Decision On 19 […]